Return Policy

Return Policy

Last updated: August 2026

At Hupeenes, we want every customer to have a safe and satisfying shopping experience. If you are not completely satisfied with your purchase, you may request a return according to the conditions below.

1. Return Period

Customers in the European Union have the right to request a return within 14 days after receiving the order, in accordance with applicable EU consumer protection regulations.

The return request must be submitted within this period by contacting our customer service team.

Email:
📧 knightwhalettcsu77077@hotmail.com

2. Return Conditions

To be eligible for a return:

✔ The product must be unused or in the same condition as received.
✔ The product must include original packaging, accessories, manuals, and included items.
✔ The product must not have physical damage caused by misuse.
✔ Proof of purchase/order number must be provided.

Products returned without prior authorization may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless:

The product received is defective.
The wrong product was delivered.
The item was damaged during transportation.

We recommend using a tracked shipping service for all returns.

4. Refund Process

Once we receive and inspect the returned product, we will notify you about the refund status.

Approved refunds will be processed within 7 business days through the original payment method.

The refund amount includes the product price and standard delivery fee (where applicable). Additional shipping costs are not refundable.

5. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within 48 hours after delivery.

Please provide:

Order number
Description of the issue
Photos or videos showing the problem

Our support team will assist you with the solution.

6. Contact Us

For return requests and customer support:

📧 Email:
knightwhalettcsu77077@hotmail.com